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Complaints Department

Y-Axis Complaints Department

Y-Axis has separate departments for all services it offers from immigration to visas to job search and more. And to track the progress of client’s work, product delivery, customer feedback, Y-Axis has a client relationship department. It is apparently one of the most important departments in the company.

It takes customer feedback, patiently listen to the complaints, apologize if at fault, and refund if required as per the agreements. How does the entire mechanism work?

  • Y-Axis client relationship officers connect with the clients on receiving their complaint regarding the product/service or even if its regarding a process consultant assigned to the case.
  • Rather than challenging their complaints, the CRO carefully analyzes the case. Listens patiently to the client. Checks the deliverables promised and delivered. Go through the agreements and based on the entire case review and communication, the CRO takes steps to resolve Y-Axis customer complaints.

The customer complaints department is bestowed with the responsibility to ensure customer is satisfied at the end. Therefore, irrespective of the product/service a client complaints against, the department has to resolve the issue at the earliest. And if required transfer the case to the higher-ups to regain customer confidence.

4 thoughts on “Complaints Department

  • Paravastu Prasanna Kumar

    Very much satisfied with the services and support provided by Y-Axis team at different stages of my JAS – Canada Smart Application Service SAS). I got an awesome drafted professional profile and now hoping to be placed soon in some good company in Canada through their well planned and professional job search service. I recommend this service to all the professionals who are willing to switch overseas with great career opportunities.

  • Anjali Kumari

    I am very very thankful to Mr Srihari for helping me find job opportunities in Singapore.He built me a fantastic resume and has been very prompt in following up for feedback. I am very impressed with the final cut of the resume.I am positive Y axis is the perfect benchmark for me for fulfilling my professional goals and dreams.

  • Karthik Nagendra

    I signed up for Canada Smart Applicant Service. My consultant Fabian Anthony Oliver has been very professional, friendly and very good at following up. His work speaks a lot than his words. I am hoping to get more positive responses from employers in Canada and hopefully land up with a good job offer. I am satisfied that I have given the job search responsibility to experts like you so that I can rest assured that Y-axis team will do their best to make my Canadian dream into a reality.

  • Sundari Nandakumar

    Y-Axis makes my dreams come true. I am impressed with their team approach from Application Preparation, Documentation, Resume Preparation, Job searching in Skilled Category. I thank the whole Y-Axis team in particular my process consultant Mr.Arjit Das.


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