How Y-Axis ensures that clients are served properly
Y-Axis does not compromise its ethics. If so, why would it strive to build an unenviable image over the years since its inception in 1999?
To continue to serve its clients in a way that is worthy of emulation, it works hard, inculcates ethical values within its workforce and ensures that its clients are totally satisfied. In addition, it has introduced some practices that see to it that the company is always above board.
To state some, it has implemented Genesys, surveillance cameras and deters employees from carrying their personal mobile phones to their work cabins. For the uninitiated, Genesys is a contact centre solution to ensure that calls are streamlined.
The brand Y-Axis is the result of pursuance of several practices other than the ones mentioned above. Like its customer-driven policies, it has introduced certain policies to encourage and inspire its employees such as immigration consultants, process consultants, counsellors, coaching team, concierge services, etc. This way it pre-empts employees from indulging in Y-Axis frauds.
It is not, after all, easy to build a company and to retain its image and customers it serves so in very good faith. From its humble beginnings in 1999, to having now 35 offices worldwide with 1100 plus employees on board is no mean feat, especially in the field of immigration and services. In order to provide more comprehensive services in this space, it offers English language coaching for tests such as IELTS, TOEFL and PTE, services in resume writing and marketing and more.
To feel the pulse of the clients it serves, it encourages them to write directly to the company or through social media platforms such as LinkedIn, Facebook, Google Plus and others. Any suggestions for improvements they give for improvement are welcomed wholeheartedly. The team management then seriously discusses the suggestions they have come up with.
Because of such a positive atmosphere, Y-Axis has been a pioneer in the field of immigration services, visa services and overseas job placements.